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Terms and Conditions
Thank you for choosing Peacock Farm Camping for your camping holiday. We do our best to ensure that all our campers are able to enjoy their time with us with the best conditions we can offer.
We take bookings throughout the year for the period between 18th July and 14th September 2025 , it is essential to book if you want to visit us during this period. Please book online on our Bookings page.
Please read our campsite Terms and Conditions carefully, before booking your tent or pitch, thank you.
2025 TERMS & CONDITIONS
We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect immediately when posted on our website or otherwise brought to your attention. It is your responsibility to read the Terms and Conditions each time you submit a booking request, and any such request shall signify that you have accepted to be bound by the latest version.
Guests are permitted to bring one car per tent/pitch booking, however if a guest wishes to bring an additional vehicle, it must be parked on Ashes Lane and NOT of the campsite. A second vehicle will be allowed to drop off supplies or equipment only.
Guests can book all add-ons at the time of booking. All add-ons must be ordered and paid for before the arrival date. We reserve the right to refuse any add-on additions not pre-arranged.
All guests must adhere to the campsite rules. We reserve the right to terminate your booking early if you break the rules.
Guest arrival is from 1pm for tent campers and 2pm for Bell Tent Glampers on their arrival day and must vacate by 10am for Bell Tent Glampers and 11am for tent campers on the day of their departure. Please do not arrive after 7pm. If we are not notified of a late arrival, your pitch will be held until 12pm the day after your arrival, after which it will be put up for re-sale and your booking treated as a cancellation with your monies retained by Peacock Farm Camping.
Bell Tent bookings require a refundable deposit of £100 to insure against damage/breakages. Deposits will be refunded upon inspection of your tent after your departure. Bell Tents are only for the use of those camping in them; they are not for visitors or other campers. If you are travelling with campers on grass pitches, you may congregate on the grass pitch not the Bell Tent.
VISITORS
Visitors are welcome on site, but we ask that there are no more than 2 adult visitors (and any accompanying children) per pitch at any one time. Any visitors will need to leave their cars on Ashes Lane and depart by 9pm. Visitors are bound by our terms and conditions and must adhere to the campsite rules.
GENERAL
As our site is located in a rural environment, we do not accept responsibility for any damage, injury or inconvenience caused by the weather, plants, trees, insects, animals or wildlife.
Peacock Farm Camping accept no responsibility whatsoever for damage, loss or theft of items belonging to guests during their stay at Peacock Farm Camping. By allowing vehicles to stay on our campsite, but we are not confirming the safety of the vehicle, nor hold any responsibility for the safety of the occupants.
Guests are entirely responsible for their own property and the behaviour of their party at all times.
In the event of a complaint, please contact us immediately using the information card emailed to you before arrival.
BOOKINGS/PAYMENTS
We confirm all bookings by email through our booking system.
Bookings are for a minimum of 2 nights. Friday and Saturday night bookings incur an additional £20 per night. There is maximum booking period and the site for 2025 will be available from 18th July to September 14th 2025 inclusive.
All prices are based on a per tent/pitch basis. Please notify us if you wish to amend your booking as soon as you can before your arrival, we will endeavour to accommodate your changes and requests where possible.
Whilst we make every effort to ensure that our prices remain unchanged, we reserve the right to amend them at any time. Such prices will not affect existing bookings where a confirmation email has been sent.
Bookings are non-transferable to another party.
By making a booking, you are agreeing to our terms and conditions and agree that at least one member of your booking is aged 21 or over and takes full responsibility for any damage or loss caused by any member of your party.
Your booking must be paid for in full before arrival.
Amendments to bookings – changes to bookings (for example but not limited to: changing dates, reducing the number of people or pitches, removing extras, etc) count as a cancellation so fall into our cancellation terms.
We cannot accept any cancellations within 28 days of your travel date for any reason whatsoever. Please see our cancellation terms below.
It is your responsibility to check for email correspondence from “us” and if you change any of your contact details you must let us know immediately so that we can update your customer account. Failure to do so could result in you missing important information regarding your holiday, receiving payment reminders and/or confirmations. If you don’t provide us with your new contact details, we will not be responsible or issue any refund whatsoever for any expense incurred by you as a result. Please check your spam folders as some emails will come from our general email address, but others may come from the booking platform.
CAMPSITE RULES – for all campers at Peacock Farm Camping
Fires are only allowed in the designated areas. You may only use wood or charcoal you bring with you, it is not permitted to collect from the farm or surrounding area. In periods of very dry and warm weather, we may restrict the use of the designated fire areas and BBQ areas dues to safety reasons and the risk of fires spreading. Campers will be advised according by the Campsite.
Dirty water, rubbish and any waste/recycling must be disposed of in the indicated areas.
Children in your party must be properly supervised at all times and in all areas of the campsite. Please do not allow your children to run between tents in the evening or disturb other sleeping guests.
If you want to party, this might not a suitable campsite for you! We do not allow any loud noises, partying or any other celebrations which could disturb other campers. No amplified music such as car stereos, builder’s radios, sound bars, bongos, drums or other musical instruments are allowed to be played on site. At 10.30pm we would ask that you be aware that others around you are trying to sleep and keep all noise to a minimum and at 11pm the site should be totally quiet.
If we have reports of inappropriate behaviour, use of bad language, excessive alcohol consumption or recreational drug use, it will result in IMMEDIATE termination of your holiday without any refund whatsoever. We reserve the right to cancel or terminate your holiday without consultation, compensation and with immediate effect if you or any member of your party act inappropriately towards other guests, staff, any property belonging to the campsite or any of its guests.
No hen/stag parties, weddings or large adult only groups are allowed.
No drones or kites are allowed to be used at Peacock Farm Camping for safety reasons.
The use of generators is not permitted on site other than those provide by and run by us for the use of guests by Peacock Farm Camping.
Dogs are allowed on site but must be kept on a lead and always supervised, fouling must be cleaned up immediately. No more than 2 dogs per grass pitch or 1 per bell tent are allowed.
Care should be taken not to damage the site and its surrounding locality. Trees, fences, (including walking on dry stone walls), buildings, equipment and stock should all be respected. Our campsite is part of a working farm, care should be taken at all times especially around working farm vehicles and warning signs,
CANCELLATION TERMS
All cancellations must be confirmed by email and sent to booking@peacocksfarm.co.uk as soon as possible quoting your name, our booking reference and reason for cancelling.
Depending on the date we receive your cancellation email, the following charges are applied
Bell Tents:
Up to 60 days before arrival – full refund less an administrative fee of £20.
59 – 31 days before arrival – 50% refund.
30 days – day of arrival – no refund.
Pitch:
28 days or more before arrival – all monies will be refunded less an administrative fee of £20.
27 – 15 days before the arrival date, a 50% refund will be given.
14 days – day of arrival – no refund will be given.
Cancellation by you due to inclement weather, transportation failure, non-arrival of party members, illness, late arrival, early departure or fire ban are not eligible for any refunds whatsoever. We will not issue any refund for unused camping nights.
If we have to cancel your holiday due circumstances within our control, we will endeavour to offer you the option of an alternative pitch/tent of a comparable standard subject to availability within the same booking season, or the following season subject to paying the difference in camping fees. No other compensation is available. ‘Force Majeure’ including Adverse Weather Conditions are NOT within our control and not eligible for refunds (please read more on this further down).
GUEST UNFORESEEN EVENTS
We recommend you take out travel insurance, as we do not provide refunds for unforeseen events. “Unforeseen events” are defined, but not limited to: bereavement, jury service, personal illness or illness of someone within your party, risk of contagious disease, redundancy and unavoidable work commitments. We strongly advise that anyone falling ill with a highly infectious disease should act responsibly and stay away from public areas (and other holidaymakers). If in any doubt about the risks of exposing the public (and members of your holiday group) to a contagious disease, please seek medical advice. Some infectious diseases have the potential to cause serious health implications (or death), and as such, we will consider sending any holidaymaker home, who does not act responsibly, or who acts with intent to spread the infection.
IF WE CANCEL YOUR HOLIDAY
In exceptional circumstances including ‘Force Majeure’, it may be necessary and at the discretion of our staff to cancel part or all of your holiday on safety grounds, in these circumstances, no refunds are issued for any reason whatsoever.
FORCE MAJEURE – Adverse Weather Conditions
Peacock Farm Camping does not accept responsibility for anything that adversely affects your holiday that is outside of our control. These circumstances are known as ‘Force Majeure’ events and are circumstances that we could not, even with due care, have foreseen or avoided. Such circumstances include (but are not limited to) war, civil unrest, industrial action, terrorist activity, natural disaster, fire, adverse weather conditions, flooding, foot and mouth disease, pandemics and all other similar events outside our control. We will endeavour to manage any problems caused as a result of Force Majeure event but shall be under no obligation to do so and shall not be liable to you for any losses or additional expenses caused by a Force Majeure event.
MARKETING / PHOTOGRAPHY
During your Peacock Farm Camping holiday, members of our staff may take promotional photographs of guests enjoying themselves for our website and social media such as Facebook, X or Instagram. We never reveal the names of any guests however if you would NOT like you or any of your family members to be displayed in any Peacock Farm Camping promotional material, please let us know.
LIABILITY
Nothing in these Terms limits or attempts to limit our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation, or for any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
If we fail to comply with these Terms and Conditions we are responsible for loss or damage you suffer that is a direct and foreseeable result or our failure or gross negligence. We shall not be responsible for any losses that you suffer that are not foreseeable when the contract was formed; not caused by any breach by us; business losses; or losses to non-consumers. Where we are responsible for your loss, our maximum liability shall be no more than the full amount paid by you in respect of the corresponding booking.